Banqeta Pty Ltd Complaints Policy

At Banqeta Pty Ltd, we are committed to providing exceptional service. We recognise that sometimes things don't go as planned, and when this happens, we want to hear about it. Your feedback helps us to improve our services and better serve our customers.

How to Make a Complaint:

Contact Us:

You can make a complaint by contacting our Customer Support Team.

Email: hello@banqeta.com

Email Subject: Complaint 

Phone: [Insert your phone number]

Postal Address: [Insert your address]

Provide Details:

Please provide as much detail as possible about your complaint, including your contact information, any relevant dates, and a description of your concerns.

Acknowledgement:

We will acknowledge receipt of your complaint within 3 business days. We aim to resolve all issues as quickly as possible and will provide you with regular updates.

Investigation:

Your complaint will be investigated by a member of our team who was not directly involved in the matter. We aim to resolve complaints within 30 business days of receiving them. If it takes longer, we will inform you of the delay and explain why.

Resolution:

Once your complaint has been fully investigated, we will contact you directly to propose a resolution.

Further Action:

If you are not satisfied with the resolution offered, you can escalate your complaint to a senior member of our team for further review.

Your privacy is important to us. All complaints will be handled in a confidential manner, and the information you provide will be used solely for the purpose of resolving your complaint.

Policy Review:

This policy is reviewed periodically and updated as required. We are committed to providing a fair and responsive system for handling and resolving complaints. You are entitled to make enquiries about the current status of your complaint at any time by contacting us.